A volunteer board is not a call center, but it becomes one the moment the only way to ask a question is to find somebody’s mobile number. Residents get their violations, their architectural requests, their balance and a way to message the board — on iPhone and Android, with the HOA’s own name on it.
One app across your portfolio, branded per association. Residents look up their own balance, submit their own requests and track their own violations, which is the difference between a coordinator fielding calls and a coordinator doing work.
Most resident contact is a lookup, not a conversation. Those are the ones worth handing back.
The notice, the photographs, the covenant section and the deadline, with a reply that lands on the violation itself rather than in somebody’s inbox. Most disputes are really somebody not having seen the letter.
Project details, contractor, photos, plans and paint colors from the phone, then watch it move through review without emailing to ask where it is.
Invoices, balance and payment history, paid by card through Stripe. A homeowner who can pay in thirty seconds mostly does.
In the context of the violation or application it is about, so the thread is already attached to the right record and survives a change of board.
Community notices, with urgent ones flagged, and the answers you are tired of giving written down once. Complaints can be filed here too.
An assistant inside the app for the questions that have an answer in the governing documents, at the hour people actually ask them.
The reason enforcement drags is almost never the decision. It is the days between a letter going out and somebody reading it.
Push notifications for a new violation, a decision on their application, an invoice, or a reply from the board. Most people fix a problem they knew about.
A password, or a one-time code by text for the people who will otherwise reset it every single time.
Profile, password and notification settings belong to the resident, so nobody on the board is maintaining a contact list by hand.
Everything here is in the web portal too, for the homeowner who will not install an app. Same login, same records.
What is left is the part that genuinely needs the board: a judgement call, an appeal, a neighbor dispute. That is a volunteer role somebody will stand for again next year.
Some will not, and the portal covers them — same login, same records, in a browser. The ones who do install it are usually the ones who generate the most contact, because they are the ones paying attention.
The association’s name, contact details and email identity are what residents see, and replies route to the inbox the HOA already monitors.
No. A resident sees their own property, their own violations, their own applications and their own balance. Each association’s data is separated from every other one on the platform.
Nothing. The app is part of the association’s subscription, and pricing is per home rather than per download.
We will walk your board through the resident app and the board app together, so you can see both ends of the same violation.
These features complement what you just read — most customers use them together.
We are happy to give you a virtual tour.
Schedule an appointment!